Delivery & Returns
Delivery
This product is dispatched to you by Velvet Ash. Would you like to change delivery destination?
Vendor Order Charge
Orders placed with Velvet Ash attract the following charges at an order level:
| Zone |
Estimated Delivery |
Per Order Charge |
Rural Surcharge |
Countries |
| North Island (NZ) |
1
to
3 days
|
$6.99
|
$2.00
|
|
| South Island (NZ) |
2
to
4 days
|
$6.99
|
$2.00
|
|
| Waiheke Island (NZ) |
2
to
4 days
|
$8.99
|
|
|
Product Specific Charges
This product, and any variation, is included in the vendor order charge.
For more information please refer to the Green Elephant Delivery Guide
This Vendor has provided the following additional delivery information:
We currently ship New Zealand wide and aim to send your order the next business day following purchase. Urban delivery is 1-2 days and rural delivery may take longer.
We strive for sustainability and better environmental decisions and our packaging reflects that.
Our products come in glass jars and bottles and we are currently working on refillable options for even better waste reduction.
We use cardboard, paper, boxes and compostable bags to safely and securely package your order.
Returns
Under our No Worries Return you have 30 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item.
Please refer to our Returns and Refunds Policy for further information and guidance on how to make a return.
This Vendor has provided the following additional returns information:
A refund will only be provided in the case of overpayment, failure to provide goods or for faulty goods, proof must be provided to be eligible for a refund. Customer will be liable to cover any costs incurred for returning faulty items to us.
