EcoWarehouse Ltd is a family operated business based in Ngatimoti, South Island, New Zealand.

Location: Ngatimoti, New Zealand

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Delivery & Returns

Delivery

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Vendor Order Charge

Orders placed with EcoWarehouse attract the following charges at an order level:

Zone	Estimated Delivery	Per Order Charge	Rural Surcharge	Countries
North Island (NZ)	1 to 2 days	$9.90	$4.90
South Island (NZ)	1 to 3 days	$9.90	$4.90
Waiheke Island (NZ)	1 to 3 days	$9.90	$4.90
Australia	3 to 10 days	$35.00
South Pacific	3 to 10 days	$35.00		Show Countries
Asia	3 to 14 days	$50.00		Show Countries
North America, UK and Europe	3 to 14 days	$50.00		Show Countries
Rest of World	3 to 14 days	$50.00		Show Countries

Product Specific Charges

This product, and any variation, is included in the vendor order charge.

For more information please refer to the Green Elephant Delivery Guide

This Vendor has provided the following additional delivery information:

Delivery Information

All orders must be deliverable to a valid postal address (No PO Boxes or Private Bags). We make every effort to get your order out as quickly as possible.
Please allow up to 4 working days for delivery of your goods within New Zealand.
Our shipping rate is a flat rate of $5.90 (regardless of weight)
A surcharge of $5 for rural delivery applies (on all orders with a rural delivery address).

International Orders

All international orders are sent by International Air. Delivery times vary depending on destination, but you should be getting your goods within 2-3 weeks.

Customs / Clearance charges (international orders only)

Your order might be subject to import duties and taxes, which are levied to the purchaser or recipient once the package reaches the destination. EcoWarehouse Ltd has no control over these charges and cannot predict which customers or shipments will be subject to the charges. EcoWarehouse Ltd therefore accept no responsibility for any duties or taxes charged and we will not alter our documentation in order to defraud these agencies. Customs and import regulations vary widely between countries. It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country.

EcoWarehouse Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. EcoWarehouse Ltd accept no liability for any goods lost in transit outside New Zealand.

Returns

Under our No Worries Return you have 30 days, from receipt of cancellable goods, to notify the seller if you wish to cancel your order or exchange an item. Please refer to our Returns and Refunds Policy for further information and guidance on how to make a return.

This Vendor has provided the following additional returns information:

Returns and Refunds:

We believe our products are of an excellent quality and we want our customers to enjoy using our products and come back for more!
If for any reason you are unhappy with your purchase or have any queries we want to hear from you so that we can make it right.

We will happily exchange or refund any product that was purchased through www.ecowarehouse.nz, if it is returned in its original packaging and condition, and accompanied by the invoice number, within 14 days of purchase. We will not be responsible for any shipping fees incurred for purposes of exchange unless the goods were faulty.

Refunds will be given at the discretion of EcoWarehouse Ltd and as legally required.

If you are unsure of what product is best suited to meet your needs, or you have a curly question for us, please send us a quick email before you order and we will ensure you purchase the right product the first time.

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Positive Packaging

Your order will come either in a recyclable cardboard box or a compostable bag, the tape used is kraft paper tape (compostable) and for extra padding, we use 100% recycled paper.