Why Shop With Us

Discover shopping that is good for you

Yes – shopping can be good for you! Did you know that everything you see on the marketplace can benefit your health, detox your home or be kinder to the environment? We only include products on the marketplace that have been made with our values at their core: Sustainable, Healthy and Ethical.

You’ll find everyday essentials alongside some of life’s little luxuries, thoughtful gifts and more. We’re confident that you’ll find choosing sustainable, healthy and ethical products is better for you and it doesn’t mean you have to sacrifice performance or style.

Back New Zealand business

Feel happy about your shopping knowing everything you buy from our Marketplace comes directly from one of the New Zealand designers, creators or importers who make up our team of Vendors – we work together to give you a selection of great products matched with an amazing shopping experience. By shopping with us you’re doing business with Vendors who care about quality, health and sustainability as much as you do.

We make it easy

Browse and shop for products from a variety of Vendors all in the same place
You will find many different products that together give you opportunities to make positive changes in most areas of your life. You can also discover original products from small but great New Zealand businesses that aren’t widely available.

Need to know more? Find out before you buy
If you have any questions about a product or placing your order, you can contact the Vendors directly. Just click the ask Vendor a question button on the product page – it’s as simple as that.

Order from one Vendor or order from many
Shopping is quick and easy – no matter how many Vendors you order from, you will only have one shopping basket and pay for everything in a single transaction using our secure and simple checkout. Remember that if you order from more than one Vendor, your parcels will arrive separately and delivery charges and timings may vary.

You’ll get emails from Green Elephant about your order
We’ll let you know that we’ve safely received your order and payment. Once the Vendor accepts your order we’ll confirm your items are on the way and provide an estimate of when you can expect them to arrive.

Safe and Secure
We take security seriously so you can feel safe shopping with us. We accept all credit and debit cards bearing the Visa and MasterCard symbols with our online payment processing being undertaken by Braintree, a Paypal Company. They host and manage the payment page and meet the highest security standards set by both Visa and MasterCard. Green Elephant does not have access to your card details. You can be sure you are always safe shopping with us.

Change your mind – no problem!
With so many great products our Marketplace makes it easy to find a product that suits you, your family and the way you live but if you are not totally happy with your purchase, simply return it for an exchange or credit under our 30 day “No Worries” returns policy (some exclusions apply – see our Returns and Refunds Policy for full details).

And there’s more

Green Elephant Badges
For each product, we ask our Vendors to clearly set out for you why their product is different and a ‘better’ choice. All of the products you find on our Marketplace will have a number of our ‘Green Elephant Badges’. Our badges are there to help you identify the products that best suit your lifestyle. You can see at a glance, which products might be right for you.

Keep your own wish list
If you find a great product but want to save it for another day just add it to your wish list and it’ll be there when you next sign in.

Leave product reviews to help others
Many of us find it helpful to read independent customer reviews before selecting a product. Add your opinion by submitting your own review on items you have purchased helping future customers make the right product choice. All customer reviews and ratings are displayed on the product listing page. Customers completing a product review will also receive extra entries in the monthly draw to win one of our $50 gift vouchers.

Gift Vouchers when you can’t decide
If you can’t decide what to buy then Gift Vouchers make a great present for like minded friends and family. They are simple to buy and can be used to purchase any product listed on our Marketplace. Click here for more details.

There’s always someone to help

We want to make sure you are absolutely delighted with your shopping experience. Our dedicated Vendors are available to offer support relating to their products – just ask the Vendor a question from the product page, within their Store or from your account.

And, if you need help with any other aspect of your purchase or account, our Customer Service Team are here to make sure everything goes smoothly. Ask us for help or advice, tell us what you like and what you don’t like by contacting us. By doing so, we can make sure you’re always taken care of.

We are pleased to receive any feedback as it helps us to improve the service we offer to you.

Sell with us

We’re always looking for interesting new products and Vendors to be part of the team at greenelephant.co.nz. If you would like to feature on our Marketplace, you can find out more or contact us at either [email protected] or by clicking here.