Returns & Refunds

For a full explanation please refer to the Green Elephant Returns & Refunds Policy.

This Vendor has provided the following additional returns information:

1.We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.

2.If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods.

We ask that your item is sent back unused, not worn, in the original packaging, with tags, and in the same condition as you received it.

You will be responsible for all return shipping charges to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.

You have the option to receive a full refund or Kiwi wool credit equal to the value paid for the item. We will issue you the relevant refund or credit within 5 days of us receiving your return parcel. Refunds may take 2 – 3 days to appear in your account depending on your bank.